Diploma of Community Services – CHC52015

Australian Workplace Training offers Diploma of Community Services via two delivery modes:
Online (E-Learning) and Externally.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management.
Workers are usually providing direct support to individuals or groups of individuals.
Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

When undertaking this qualification students have the option to complete a general qualification or to specialise in Case Management.

  • CHC52015 Diploma of Community Services, or
  • CHC52015 Diploma of Community Services (Case Management)

The following occupations relate to this qualification:

  • Care Team Leader
  • Community Worker
  • Community Care Manager
  • Case Coordinator
  • Community Program Coordinator
  • Assistant Community Service Worker

An interview with a Trainer will be arranged prior to your enrolment. In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.

External and Online students study this course at their own pace, however it is anticipated the course will be completed in approximately twelve months, it can be completed earlier depending on the individual.
Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance. Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).

During the course we will work with you to arrange a suitable venue(s) for work placement. At the end of the course you will be expected to have completed a minimum of 140 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.

Please note that students completing the course through a funded initiative will be required to complete the number of work placement hours nominated in the funding agreement.

This qualification consists of 16 units; 8 core and 8 elective.
Each unit includes the relevant training and assessment materials required to achieve competency

Core Units:

CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

General Elective Units:

CHCINM001 Meet statutory and organisation information requirements
BSBPUB504 Develop and implement crisis management plans
CHCGRP002 Plan and conduct group activities
CHCFAM003 Support people to improve relationships
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL003 Facilitate the counselling relationship and process
CHCCSL007 Support counselling clients in decision-making processes
CHCCSM006 Provide case management supervision

Case Management Specialisation Elective Units:

CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCINM001 Meet statutory and organisation information requirements
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL003 Facilitate the counselling relationship and process
CHCCSL007 Support counselling clients in decision-making processes

The qualification is achieved by successfully completing all the core units plus the suggested elective units for your chosen specialisation.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
To achieve this qualification, the candidate must have completed the hours of work (work placement) as detailed in the Assessment Requirements of the units of competency.
Skills Recognition is available.

Course Fees:

Fee for Service Students:

Cost of course: $4000

Available Payment Plans:
Payment plan (per unit): $250 (payment to be made each time a unit is commenced)

Recognition Prior Learning: $250 per unit
Credit Transfer:                  $25 per unit

Incidental Fees:
Work Placement T-shirt:       $25
Work Placement Badge:        $4
Replacement unit fee:          $20 per unit

More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.

For more information or to enroll, please contact us.