BSB20115 Certificate II in Business

Australian Workplace Training offers BSB20115 Certificate II in Business via our External (E-learning) delivery mode.

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Occupational titles may include:

  • Administrative Assistant
  • Office Assistant
  • Clerical Officer
  • Data Entry Operator
  • Legal Receptionist
  • Receptionist

An interview with a trainer will be arranged prior to your enrolment.
In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.

External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately twelve to eighteen months, it can be completed earlier depending on the individual. Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance.
Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).

During the course we will work with you to arrange a suitable venue(s) for work placement.
At the end of the course you will be expected to have completed a minimum of 100 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.
Please note that students completing the course through a funded initiative will be required to complete the number of work placement hours nominated in the funding agreement.

This qualification consists of 12 units; 1 core and 11 elective.
Each unit includes the relevant training and assessment materials required to achieve competency

Core Units:
BSBWHS201 Contribute to health and safety to self and others

Elective Units:
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBINM201 Process and maintain workplace information
BSBCMM201 Communicate in the workplace
BSBITU211 Produce digital text documents *
BSBITU212 Create and use spreadsheets *
BSBITU213 Use digital technologies to communicate remotely *
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

* – Please note for these units you will be required to have to access to Microsoft Office (word, excel, publisher and powerpoint) 2013 or office 365.

The qualification is achieved by successfully completing all the suggested units.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
Skills Recognition is available.

Course Fees:

Fee for Service Students:

BSB20115 Certificate II in Business     $2,400
Incorporating the following:
– Training and Assessment fees: $2,100
– Unit workbooks/e-learning units: $300

Payment Plans are available

Skills Recognition Costs:
Recognition Prior Learning: $175 per unit
Credit Transfer: $25 per unit

Other fees that may be applicable:
Work placement t-shirt and badge: $36
DHS Screening check:  Approximately $63.25 for students
Replacement unit fee:  $25 per unit
Postage of certificate:  $10 (surface mail/untracked)
Postage of items:  Calculated on an individual basis on the weight/size of the item/s to be posted

More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.

For more information or to enrol, please contact us.