CHC52021 Diploma of Community Services
Australian Workplace Training offers CHC52021 Diploma of Community Services via our External (E-learning) delivery mode.
This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
When undertaking this qualification students have the option to complete a general qualification or to specialise in Case Management.
- CHC52021 Diploma of Community Services, or
- CHC52021 Diploma of Community Services (Case Management)
The following occupations relate to this qualification:
- Care Team Leader
- Community Worker
- Community Care Manager
- Case Coordinator
- Community Program Coordinator
- Assistant Community Service Worker
An interview with a Trainer will be arranged prior to your enrolment. In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.
External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately eighteen to twenty four months, it can be completed earlier depending on the individual.
Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance. Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).
During the course we will work with you to arrange a suitable venue(s) for work placement. At the end of the course you will be expected to have completed a minimum of 200 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.
Please note that students completing the course through a funded initiative will be required to complete the number of work placement hours nominated in the funding agreement.
This qualification consists of 20 units; 12 core and 8 elective.
Each unit includes the relevant training and assessment materials required to achieve competency
Core Units:
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Option 1 – General Elective Units:
CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCSOH020 Develop quality systems in line with registration standards
CHCPRT025 Identify and report children and young people at risk
CHCPOL003 Research and apply evidence to practice
BSBPEF401 Manage personal health and wellbeing
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCOM003 Develop workplace communication strategies
Option 2 – Case Management Specialisation Elective Units:
CHCCSM009 Facilitate goal-directed planning
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCCSM015 Undertake case management in a child protection framework
BSBPEF401 Manage personal health and wellbeing
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCOM003 Develop workplace communication strategies
CHCMGT001 Develop, implement and review quality framework
The qualification is achieved by successfully completing all the core units plus the suggested elective units for your chosen specialisation.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
To achieve this qualification, the candidate must have completed the hours of work (work placement) as detailed in the Assessment Requirements of the units of competency.
Skills Recognition is available.
Course Fees:
Fee for Service Students: $6,500
Subsidised Students:
This qualification has subsidies available Supported by Government of South Australia for eligible participants.
Participant Eligibility Criteria apply – visit www.skills.sa.gov.au for Participant Eligibility Criteria
Subsidised Course Cost: $2,300
Subsidised Course Concession Cost: $745 or $810 (Case Management Specialisation)
For more information on completing a qualification with fee subsidies at AWT please visit our Subsidised Training information page.
Other Fees that may be applicable:
DHS Screening check: Approximately $65.45 for students
Work placement badge: $6
Replacement unit fee: $25 per unit
Postage of certificate: $10 (surface mail/untracked)
Postage of items: Calculated on an individual basis on the weight/size of the item/s to be posted
Skills Recognition Costs:
Recognition Prior Learning: $300 per unit
Credit Transfer: $25 per unit
More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.
