TLI20421 Certificate II in Supply Chain Operations


Australian Workplace Training offers TLI20421 Certificate II in Supply Chain Operations via our External (E-learning) delivery mode.

This is a general qualification for supply chain operations.
This qualification is for a person engaged in supply chain operations support who undertakes a range of tasks involving known routines and procedures, with limited individual responsibility.

Successful achievement of the licensing units within the qualification must align with applicable licensing and regulatory requirements.

Job Roles:
Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

  • Depot yard person
  • Despatch clerk
  • Inventory clerk
  • Loader
  • Pick packer
  • Reach truck/forklift driver
  • Receiving clerk
  • Store person
  • Transport clerk
  • Warehouse operator
  • Yard person

An interview with a trainer will be arranged prior to your enrolment.
In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.

External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately eight to ten months, it can be completed earlier depending on the individual. Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance.
Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).

During the course we will work with you to arrange a suitable venue(s) for work placement.
At the end of the course you will be expected to have completed a minimum of 100 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.

This qualification consists of 14 units; 5 core units plus 9 elective units.

Core Units:
TLIE1003 Participate in basic workplace communication
TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
TLIF0025 Follow work health and safety procedures
TLIL0007 Complete workplace induction procedures
TLIX0023 Identify the roles and functions of the supply chain industry

Elective Units:
TLIA0010 Identify goods and store to specifications
TLIA0019 Despatch stock
TLIA0022 Pick and process orders
TLIA0023 Receive goods
TLID0020 Shift materials safely using manual handling methods
TLIE0002  Process workplace documentation
TLIF0022  Conduct housekeeping activities
TLIG2007 Work in a socially diverse environment
TLILIC0003 Licence to operate a forklift truck

We will work with you to select the elective units to suit your specific needs and desired qualification outcome.
A list of units available within the qualification can be found on –

The qualification is achieved by successfully completing all the suggested units.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
Skills Recognition is available.


Course Fees:

Fee for Service Students:     $2,985

Skills Recognition Costs:
Recognition Prior Learning: $175 per unit
Credit Transfer: $25 per unit

Other fees that may be applicable:
Work placement badge: $6
DHS Screening check:  Approximately $65.45 for students
Replacement unit fee:  $25 per unit
Postage of certificate:  $10 (surface mail/untracked)
Postage of items:  Calculated on an individual basis on the weight/size of the item/s to be posted

More information on our Fees can be found by visiting or Course Fee Information page.  Payment plans are available.

For more information or to enrol, please contact us.