BSB20120 - Certificate II in Workplace Skills

Duration:Study Locations & Intakes:Fee’s & Funding


Adelaide City, SA – View Intakes

Elizabeth City, SA – View Intakes

Full Fee: $2,000


Begin your journey to workplace excellence with the BSB20120 Certificate II in Workplace Skills. This dynamic course is designed to equip individuals with the foundational skills and knowledge necessary to thrive in diverse workplace settings.

Throughout the program, participants will delve into key areas essential for workplace success. From effective communication and problem-solving to navigating digital technologies, this qualification provides a well-rounded skill set. The emphasis is on practical application, ensuring that learners not only understand theoretical concepts but can also apply them in real-world work scenarios.

Whether you are entering the workforce for the first time or looking to enhance your existing skills, the BSB20120 Certificate II in Workplace Skills offers a versatile and accessible pathway. The course opens doors to various industries, empowering individuals to contribute effectively in a professional environment.

Did you know?

According to Australian Labour Market Insights, General Clerks are expected to experience growth in the coming years, offering promising job prospects. With projections indicating a workforce of over 311,400 by 2026 which is up 35,700 or 12.9% from 2021.


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Course Structure:

This qualification consists of 10 units; 5 core units plus 5 elective units.

Core Units:
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective Units:
BSBCRT201 Develop and apply thinking and problem solving skills
BSBTEC201 Use business software applications *
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness

* – Please note for these units you will be required to have to access to Microsoft Office 365.

The qualification is achieved by successfully completing all the suggested units.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
Skills Recognition is available.

An interview with a trainer will be arranged prior to your enrolment.
In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.

External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately twelve months, it can be completed earlier depending on the individual. Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance.
Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).

During the course we will work with you to arrange a suitable venue(s) for work placement.
At the end of the course you will be expected to have completed a minimum of 100 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.

Upon successfully completing the BSB10120 – Certificate I in Workplace Skills, graduates can begin their journey in the workforce. Here are potential vocational outcomes and job roles:

  1. Office Assistant
  2. Administrative Assistant
  3. Customer Service Representative

Fee for Service Students:  $2,000

Payment Plans are available

Other fees that may be applicable:
Work placement badge: $6
DHS Screening check:  Approximately $65.45 for students
Replacement unit fee:  $25 per unit
Postage of certificate:  $10 (surface mail/untracked)
Postage of items:  Calculated on an individual basis on the weight/size of the item/s to be posted

Skills Recognition Costs:
Recognition Prior Learning: $175 per unit
Credit Transfer: $25 per unit

More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.


For more information or to enrol, please contact us.

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