BSB20120 Certificate II in Workplace Skills
Australian Workplace Training offers BSB20120 Certificate II in Workplace Skills via our External (E-learning) delivery mode.
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
A career pathway after this course may include:
- Office Assistant
- Administrative Assistant
- Customer Service Representative
An interview with a trainer will be arranged prior to your enrolment.
In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.
External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately twelve months, it can be completed earlier depending on the individual. Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance.
Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).
During the course we will work with you to arrange a suitable venue(s) for work placement.
At the end of the course you will be expected to have completed a minimum of 100 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.
This qualification consists of 10 units; 5 core units plus 5 elective units.
Core Units:
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
Elective Units:
BSBCRT201 Develop and apply thinking and problem solving skills
BSBTEC201 Use business software applications *
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
* – Please note for these units you will be required to have to access to Microsoft Office 365.
The qualification is achieved by successfully completing all the suggested units.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
Skills Recognition is available.
Course Fees:
Fee for Service Students: $2,000
Payment Plans are available
Other fees that may be applicable:
Work placement badge: $6
DHS Screening check: Approximately $65.45 for students
Replacement unit fee: $25 per unit
Postage of certificate: $10 (surface mail/untracked)
Postage of items: Calculated on an individual basis on the weight/size of the item/s to be posted
Skills Recognition Costs:
Recognition Prior Learning: $175 per unit
Credit Transfer: $25 per unit
More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.
For more information or to enrol, please contact us.
