BSB30120 Certificate III in Business


Australian Workplace Training offers BSB30120 Certificate III in Business via our External (E-learning) delivery mode.

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

When undertaking this qualification students have the option to complete a general qualification or to specialise in either Business Administration or Customer Engagement.
The achievement of a specialisation will be identified on a testamur as follows:
– BSB30120 Certificate III in Business (Customer Engagement)
– BSB30120 Certificate III in Business (Administration)

Occupational titles may include:

  • Administrative Assistant
  • Customer Service Representative
  • Records Assistant
  • Data Entry Officer
  • General Clerk

An interview with a trainer will be arranged prior to your enrolment.
In this interview any difficulty you might experience with your training will be discussed, these may be language, literacy or physical disabilities. If you have any concerns or special needs please discuss them with the trainer during the interview as support could be available for you.

External (E-learning) students study this course at their own pace, however it is anticipated the course will be completed in approximately twelve to eighteen months, it can be completed earlier depending on the individual. Students work at home with self-paced units and have access to a trainer either face to face or by phone, fax, correspondence and email for assistance.
Students are required to maintain monthly contact with their trainer via phone, email or face to face (please contact reception to arrange an appointment with your trainer).

During the course we will work with you to arrange a suitable venue(s) for work placement.
At the end of the course you will be expected to have completed a minimum of 120 hours of work placement to enable the assessment of your ability to implement your training under working conditions. Please discuss this with your trainer at your interview.
Please note that students completing the course through a funded initiative will be required to complete the number of work placement hours nominated in the funding agreement.


This qualification consists of 13 units; 6 core units plus 7 elective units.

Core Units:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Business Administration Specialisation Elective Units:
BSBTEC201 Use business software applications *
BSBTEC404 Use digital technologies to collaborate in a work environment *
BSBPEF301 Organise personal work priorities
BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBINS202 Handle receipt and dispatch of information
BSBOPS301 Maintain business resources

Customer Engagement Specialisation Elective Units:
BSBTEC201 Use business software applications *
BSBTEC404 Use digital technologies to collaborate in a work environment *
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
SIRXCEG002 Assist with customer difficulties
SIRXMKT001 Support marketing and promotional activities
SIRXPDK001 Advise on products and services

* – Please note for these units you will be required to have to access to Microsoft Office 365.

The qualification is achieved by successfully completing all the suggested units.
This can be achieved by participating in training sessions, completing assignments and by demonstrating your ability by putting the learning into practice under working conditions during the work placement.
Skills Recognition is available.


Course Fees:

Fee for Service Students:  $2,925

Payment Plans are available

Other fees that may be applicable:
Work placement badge: $6
DHS Screening check:  Approximately $65.45 for students
Replacement unit fee:  $25 per unit
Postage of certificate:  $10 (surface mail/untracked)
Postage of items:  Calculated on an individual basis on the weight/size of the item/s to be posted

Skills Recognition Costs:
Recognition Prior Learning: $200 per unit
Credit Transfer: $25 per unit

More information on our Fees can be found by visiting or Course Fee Information page. Payment plans are available.


For more information or to enrol, please contact us.